Quality of Interaction (Qi Index)

Improve the quality of interaction between your people in your organisation

As companies grow, so do the layers of complexity. With these added layers, the quality of interaction between people in an organisation can be seriously compromised. Many companies try to solve this problem by looking at different ways of organisational design or structure. At Human Insight, we have come up with a different way to solve this problem, namely: the Quality of Interaction approach (Qi Index).

Do you want to know how this approach can be used for your organisation? Make an appointment now:

Quality of Interaction

What is Quality of Interaction?

The Quality of Interaction approach was developed by Alison Reynolds (Ashridge Executive Education) and David Lewis (London Business School) to make organisations more resilient and agile in a rapidly changing world. It helps organisations and people working together to understand:

Behaviour at work

Which behaviour is generative, non-generative and which are directly related to performance. We believe that people are naturally eager to learn and develop. Our insights help them discover their full potential and connect this to strategy.



Collaboration between people

What kind of cooperation prevails within the organisation or between departments. Our insights ensure that organisations have continuous insight into team performance, diversity and contributions. This enables organisations to (continue to) build sustainable teams and self-managing teams.

Cognitive diversity

How cognitive diversity helps to improve the performance of organisations by recognising and appreciating differences between one's own perspective and that of others. Our tools and insights make cognitive diversity measurable. As a result, teams and organisations can be better classified.

Psychological safety

How psychological safety ensures that people feel able and free to be and express themselves which has a direct impact on creating an ideal working environment. We help organisations to align strategy with people and teams, thereby improving individual, team and organisational performance.

Behaviour at work

Which behaviour is generative, non-generative and which are directly related to performance. We believe that people are naturally eager to learn and develop. Our insights help them discover their full potential and connect this to strategy.

Cognitive diversity

How cognitive diversity helps to improve the performance of organisations by recognising and appreciating differences between one's own perspective and that of others. Our tools and insights make cognitive diversity measurable. As a result, teams and organisations can be better classified.

Collaboration between people

What kind of cooperation prevails within the organisation or between departments. Our insights ensure that organisations have continuous insight into team performance, diversity and contributions. This enables organisations to (continue to) build sustainable teams and self-managing teams.

Psychological safety

How psychological safety ensures that people feel able and free to be and express themselves which has a direct impact on creating an ideal working environment. We help organisations to align strategy with people and teams, thereby improving individual, team and organisational performance.

How does the Qi Index work?

The Qi Index is designed to initiate change and support and improve the following:

  • Organisation-wide transformation programmes.
  • The optimal execution of strategy.
  • Leadership development (for leaders responsible for creating an environment in which others can lead well).
  • Team development and coaching.

Would you like more information about this tool? View our brochure or contact us directly.

The Qi Index in practice

Below is a short explanation of what the Qi is and what this tool can be used for.

The Qi Effect

In the video below, our business partners Alison Reynolds explains what the Qi effect is.
Play Video about Alison Reynolds - the Qi Effect

Results and insights

The Qi management report resulting from the analysis contains the following insights:

  • The status quo of the current state of psychological safety within the company;
  • The perception of employees on how they think about using people’s potential, diversity of people in relation to performance;
  • A visual representation of the employee perception of how agile the organisation is and how the organisation adequately responds to change;
  • A summary of the most dominant emotions, behaviours and cultural traits operating within the organisation;
  • A breakdown of the specific areas of focus, for example, critical interactions that contribute to building psychological safety and cultivating an inclusive performance culture.

Organisations such as

Mercedes, Maserati, Network Rail, Credit Suisse preceded you in using the Quality of Interaction approach. Get a grip on cultural aspects such as psychological safety and cognitive diversity and understand how they impact performance. Receive practical tools to address and work with performance within the company.

Developed through

a unique collaboration between London Business School, Ashridge Business School and Human Insight. Organisations from all over the world participated in this study aimed at mapping organisational behaviour. Use the insights of other organisations to avoid having to reinvent the wheel.

More insights

and support for managers, C-suite and HR to adequately intervene where necessary. Especially investing in the business and teams where performance is lagging behind. Other initiatives to measure engagement are often one-dimensional. You are doing well or you can do better. The Qi offers more insights.

"

“The Qi Index has helped us apply a consistent set of cultural metrics to compare perceptions of systems engineers and their stakeholders across projects, companies and industries. Sharing the preliminary results across companies has led to meaningful discussions and plans for improvement of the effectiveness of systems engineering, taking into account important cultural variables, such as cognitive diversity and psychological safety.”

– Pamela Burke, PhD

Interested or a question?
Contact us!

The insights from our Qi Index can help you successfully execute strategy, build sustainable teams and improve individual, team and organisational performance.

Get started right away with the psychological safety and strategic diversity within your team or organisation.

Contact one of our coaches directly for more information or simply fill in our contact form. 

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Want to know what we can do for you and your organisation? Make an appointment or request a no-obligation quote. We are ready fo help!