Good customer service and project management are central to Human Insight. Our account and project managers do their utmost to provide our partners with all the necessary support. Even though they like to do this, in recent years we have increasingly heard from partners that they wish to carry out more of these tasks themselves where possible. This makes running projects faster, more direct and more efficient for partners and there is more room for customer service from our account managers. This is therefore one of our basic principles for the new IT platform. The new IT platform offers our partners the opportunity to set up and manage all projects from start to finish. For example, they can invite participants themselves, send and maintain e-mails and reminders, assign reports (including the desired content and colours of pillars), etc. In addition, it is also fully prepared for security, encryption and making all data interactive. future.
